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    SUSAN TOWNSEND, ARM, NAHP-E

    Chief Operations Officer

    Susan Townsend is Chief Operations Officer at Ambling. She is responsible for advancing profitable growth strategies, improving and formulating policies, operational performance, and strategic plans for future growth. Townsend establishes policy and procedures for property management operations; oversees the inspections of property acquisitions for due diligence team; reviews quarterly inspection reports submitted by Regional Property Managers and provides feedback to ensure the company is addressing items to meet best practice standards. Townsend leads the team with strategic initiatives and process improvements for the portfolio.

    An Ambling veteran of 18 years, Townsend has over 35 years of experience in property management. Susan is known for her strong record of accomplishment of talent development, innovative problem solving and operational excellence.