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    SUSAN TOWNSEND, ARM, NAHP-E

    Vice President of Operations

    Susan Townsend is Vice President of Operations at Ambling. She is responsible for advancing profitable growth strategies, improving and formulating policies, operational performance, and strategic plans for future growth. Townsend establishes policy and procedures for property management operations; oversees the inspections of property acquisitions for due diligence team; reviews quarterly inspection reports submitted by Regional Property Managers and provides feedback to ensure the company is addressing items to meet best practice standards. Townsend assist the team with strategic initiatives and process improvements for the portfolio.

    An Ambling veteran of 15 years, Townsend has over 30 years of experience in property management. Susan is known for her strong record of accomplishment of talent development, innovative problem solving and operational excellence.